Emergency Services

Colleen,

We have received your comments and a member of our staff will be in touch with you shortly. If you have additional contact information to share, please send a private email to pr@atlanticgeneral.org so we may speak with you. Regards.

Horrible experiences for me and family involved!!!!!!! Go elsewhere at all cost!!!!! No emergency room is worth the lose of anyone!!!!!

I was treated in AGH's Emergency Room in December, 2011 for a laceration to my arm that required stitches. Like others who have posted reviews, prior ER visits to hospitals other than AGH lead me to expect a long wait before being shown to my room and an hours-long stay in the ER.

I was pleasantly surprised.

Granted, it was about 8pm when I arrived at the ER and therefore not crowded, but I was shown to my room within five minutes. Once there, Kevin McCabe and another nurse quickly determined that I needed stitches and proceeded to prep me for the procedure. Very soon after that I was receiving a numbing injection. The stitching procedure was completed 15 minutes after walking into the hospital.

Particularly impressive was AGH's method of collecting insurance information. Rather than collecting this information before showing me to my room, as has been done in every other ER I've been to, they collected this information *while I was in my room*. Rather than wait to be treated until after my insurance information was collected, they collected that information while I was being seen by the medical staff.

The total length of my visit was about an hour. The majority of that time was spent idle, waiting for my discharge paperwork. I'd much rather have waiting occur after I've been treated.

This was easily the best ER experience I've had. Their sensible policies and friendly staff would lead me to recommend AGH to anyone needing emergency care. Thanks AGH!

Ms. Case,
Thank you for your comment. Comments are incredibly important because they help us to continuously improve our care to the community. I apologize for your experience with the provider, your comments are being shared with our emergency department and our customer relations department and someone will be in touch with you soon. We wish you the best of luck and hope that your husband feels better soon.

We are strong believers in Atlantic General and have always used the ER there as our go to. In June a family member was there for a broken finger - The staff there is fantastic!

This past Sunday a family member was treated for a facial laceration, broken nose and whiplash. Kevin McCabe was great, stitches that he administered were great and he made us feel very comfortable.

As for Dr. Jeffrey Greenwood - we are less than impressed. His snide attitude left everyone uncomfortable and found this to be unneccessary treatment in an ER. We were there to be cared for and not for poor humor.

When asked what he would do if this was him in this situation, he wouldn't answer. At one point he made a comment - "no skin off my nose" - while discussing the injury on my husband's nose. His level of concern from a 1-10, was about a 2.

Not funny and not good!

I was a patient in your emergency room on 1/21/11 & I can not express to you the professionalism and excellent treatment I received from the minute I walked in to the registration where I was met by Dru who was very friendly and answered all my questions. Once I was in the treatment area I was greeted by Shane the Registered Nurse and Michele the techican They both reasured me that I needed to be there and that I did the right thing by coming. Shane listened and answered all of my questions, but also showed a deep concern with my questions. Michele was awesome, started my IV on the first stick. The physican was very pleasant and caring. Later on Kathy another RN can in to take over my care, again, she was very informative and caring and most of all listened and discussed my condition with me and answered all of my questions. Also, Caroline the unit secretary upon my request made sure that my emergency room records were forwarded to my PCP who had ask that I make sure that they receive them in order for them to follow up with my care. This was a VERY PLEASANT EXPIRENCE all things considered and I would be glad to return to AGH again in the future for any other needed care.

Sincerely,
Denise Marshall